AMD may be singing Klingon songs about how glorious its "Never Settle Reloaded" campaign is, and how it could help the company sail through the better part of the year without any significant product stack changes; but there's a dark side to it - retailers who haven't the slightest clue about how to handle returns.
Take Newegg.com for example. An Overclock.net community member bearing handle "SkateZilla" filed an RMA for his broken Radeon HD 7900 series product which he purchased for $409. The card happened to include a "Never Settle" bundle. Instead of merely returning the faulty graphics card with one that works, Newegg.com initiated a money-back (refund). Instead of refuning his $409, Newegg.com deducted $169 from the amount towards "Promo Codes." How does that work?
http://www.techpowerup.com/180750/Newegg.com-Botches-Up-AMD-Radeon-HD-7900-Returns-Big-Time.html
Take Newegg.com for example. An Overclock.net community member bearing handle "SkateZilla" filed an RMA for his broken Radeon HD 7900 series product which he purchased for $409. The card happened to include a "Never Settle" bundle. Instead of merely returning the faulty graphics card with one that works, Newegg.com initiated a money-back (refund). Instead of refuning his $409, Newegg.com deducted $169 from the amount towards "Promo Codes." How does that work?
http://www.techpowerup.com/180750/Newegg.com-Botches-Up-AMD-Radeon-HD-7900-Returns-Big-Time.html
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